Help Center
🆘 Help Center
Welcome to the Sunny And Gray Help Center. We’re here to make your shopping experience smooth and satisfying. Browse below to find answers to common questions.
📦 Order Status & Tracking
Once your order has shipped, we will send you an email with tracking details. Please allow up to 48 hours for the tracking link to update.
Need help with your order? Email us at sunnyandgray@hotmail.com with your order number.
↩️ Returns & Exchanges
We gladly accept returns within 14 days of delivery for unused and unworn items with original tags. Contact us to initiate a return and we’ll guide you through the process.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
📐 Size & Fit Guide
Not sure what size to order? Visit our product pages for detailed size charts. Each item may vary slightly in fit, so check the description carefully or contact us for personalized advice.
💳 Payment & Security
We accept major credit cards, PayPal, and other secure payment methods at checkout. All transactions are encrypted and secure for your safety.
🧾 Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible. We can only make changes before your order has been processed or shipped.
🚚 Shipping Info
We offer free standard shipping in the USA and Europe. Estimated delivery times:
- USA: 5–7 business days
- Europe: 10–15 business days
- Other International Orders: Varies by destination
Visit our Shipping Info page for full details.
📧 Contact Us
Need more help? We’re here for you!
- Email: sunnyandgray@hotmail.com
- Phone: +1 463-317-1067
- Address: 9931 West Flagler Street, Apt 124, Miami, FL 33174
- Company: SUNNY AND GRAY LLC
We aim to respond within 24–48 business hours. Thank you for being a part of the Sunny And Gray community!